Terms of service

Hangar deploys and runs applications, databases and other services from your Git repositories, Docker images or templates, in the regions we offer. We keep improving the platform, so features can change; we will not remove a feature you pay for without telling you in advance. Features marked as beta or preview are offered as they are and may change or end.

If your organization has a signed Enterprise agreement, that agreement prevails over these terms where they differ.

You must be at least 18, or the age of majority where you live, and give accurate information when you sign up. You are responsible for keeping your sign-in credentials and API keys safe and for everything done with them.

Projects, services and billing belong to an organization. Its owner and admins decide who is a member and what each member can do, and the organization answers for its members' use of the service. One person or company may not open several organizations or accounts to multiply free credit or trials.

Your code, data, environment variables and anything else you run on Hangar remain yours. You give us only the permission we need to store, build, run, copy and back them up in order to provide the service to you. We do not use them for any other purpose; the privacy policy explains what we collect about you.

You are responsible for your content and for having the rights to run it. Backups offered by the platform reduce risk but do not replace copies kept by you: keep your own backups of anything you cannot lose.

You may not use Hangar to:

• break the law or infringe someone else's rights;
• distribute malware, run phishing pages or host content that exploits children;
• send spam or unsolicited bulk email (outgoing port 25 is blocked by default for this reason);
• attack, scan or overload other systems, or run open proxies used to hide abuse;
• mine cryptocurrency;
• probe or interfere with the platform, other customers' workloads or our usage metering, or get around plan limits, pauses and suspensions.

If you find a security problem in Hangar, report it to [email protected] and do not access data that is not yours.

Each organization is on a plan. A paid plan's monthly fee is turned into credit for the billing cycle, and usage beyond that credit (CPU, memory, volumes, egress, backups and, where the plan charges them, build minutes) is billed at the per-resource rates on the pricing page for your market and region. Usage is measured by the platform; the dashboard shows it as it accrues.

• Cycles are monthly from the day your plan started. Credit that is not used in a cycle does not carry over.
• When usage beyond the credit passes a threshold during a cycle, we may charge it before the cycle ends; the cycle's invoice discounts what was already charged.
• Upgrades apply immediately: the current cycle closes, its share of the old plan is charged, and a new cycle starts. Downgrades apply at the end of the current cycle.
• Free and trial plans are never charged. When their credit runs out, or a trial ends without a card, services are paused until the credit renews or you move to a paid plan.
• Spend limits are a tool you control. They alert or pause according to your settings, but usage incurred before a pause takes effect is still owed.
• Payments are processed by Stripe; we never see your full card number. Prices exclude taxes, which are added where the law requires.
• We may change prices. A new price never applies to usage that already happened, and we announce increases at least 30 days before they take effect.

Fees and usage are not refundable, except where we made a billing error or the law requires a refund. Write to [email protected] if you think an invoice is wrong.

If a charge fails, we tell you right away and again the day before suspension. If it is still unpaid, the organization is suspended 14 days after the failure, or 3 days if it has never paid an invoice. Suspension stops your services and keeps their configuration; paying the invoice brings them back. A chargeback pauses the organization until the dispute is settled.

We may also suspend a service or an organization without notice when it breaks the acceptable use rules, puts the platform or other customers at risk, or when the law requires it. We will tell you why, unless the law or an investigation prevents it, and restore access once the problem is resolved.

You can stop using Hangar and delete your projects and organization at any time; usage up to that moment is still billed. We may end these terms for an account after a serious or repeated breach, or with at least 30 days' notice for any other reason, refunding any fee already paid for the time left in the cycle.

When an organization is deleted or terminated, we are not required to keep running its services or to keep its data or backups. Export what you need before that. Records the law requires us to keep, such as invoices, are kept for as long as it requires.

We work to keep Hangar available and to restore it quickly when something fails, but self-service plans do not come with an uptime guarantee or service credits. Planned maintenance that may affect your services is announced in advance when possible. Service level commitments are available in Enterprise agreements.

Hangar connects to services you choose, such as GitHub, GitLab, Bitbucket, container registries and the images and templates you deploy. Their own terms apply to them, and we are not responsible for their availability or content.

Apart from what these terms promise, the service is provided "as is", without warranties of merchantability, fitness for a particular purpose or uninterrupted operation, to the extent the law allows.

To the extent the law allows, neither you nor Hangar is liable to the other for indirect or consequential damages, such as lost profits, revenue or data, and each party's total liability under these terms is limited to the amount you paid Hangar in the 12 months before the event that gave rise to the claim. These limits do not apply to amounts you owe for the service, to a breach of the acceptable use rules, or to liability that cannot be limited by law, such as for fraud, gross negligence or wilful misconduct.

If you use Hangar for a business, you will defend Hangar against claims by third parties arising from your content or from your breach of the acceptable use rules, and cover the resulting costs.

If you are a consumer, nothing in these terms takes away rights that the consumer protection law of your country gives you and that cannot be waived by contract.

We may update these terms. When a change matters, we update the date at the top and tell account owners by email at least 30 days before it takes effect, unless it is required by law or concerns a new feature. If you do not agree, you can stop using Hangar before the change takes effect.

These terms are governed by the laws of Brazil. Before going to court, write to us and give us 30 days to try to resolve the problem. If you are a consumer, you may also bring a claim in the courts of the place where you live, and the mandatory law of that place still protects you.

Questions about these terms, notices and legal requests go to [email protected].